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Résumé

“You manage things. You lead people.” – Grace Hopper

Pete Knowlton

IT Security | Program Manager

I am experienced in managing teams of people across organizational boundaries to facilitate large-scale, hands-on projects with continuity. When I direct teams, the communication and collaboration between business segments, managers and contributors create a flow and track record of ongoing innovation without hindering quality, consistency or delivery.

My management style relies on influence in the modern workplace and an agile workflow with a dynamic, charismatic, and passionate approach to leadership and recruiting. My vision and design acumen focuses on the architecture of user experiences: end-user security and ease of use market delivery.

Performance Highlights

  • IT Security Data Protection; User Access policy creation, incident response & systems auditing. (current position)
  • Cementing trust relationships with vendors, influencing them to remediate vulnerabilities in their internal and external security posture to protect data. (current position)
  • Developed startup company to $1.5M revenue in its first year and $2.5M revenue in its second year.
  • Redesigned logistics to save 50% in overall company costs.
  • Designed 25+ products with supporting marketing campaigns.
  • Orchestrated flagship product launches on a global scale.
  • Launched 10+ websites including websites in foreign languages.
  • Maximized product penetration in Asian, European and Australian markets.
  • Managed employees across multiple countries.
  • Directed training seminars in front of 120+ employees.
  • Deployed multimillion dollar network and data center infrastructure upgrades.

IT Security Compliance & Technical Specialist for Disney Risk Management

TEKsystems: Contracting, FL, May 2018 – Present
Auditing & continually establishing an improved baseline security posture and security compliance for Risk Management to protect the business and end users (WDW, DLR, DCL) from the persistent threat and race condition. This position specifically worked under Legal/Finance and included regulatory reporting with highly confidential information, across vendor relationships (interfacing and relationship building with mid-level, high level, and senior management. This security work included C-level executives and stakeholders) to drive data protection, device protection, and user protection.

 

  • Vendor Contract Amendment Writing & Review
  • User Access Policy Creation, Implementation & Auditing
  • Data Retention Policy Creation
  • GDPR Compliance Auditing
  • PCI, PII, & SOX Compliance Auditing
  • IT Security Vulnerability Remediation
  • Confluence Setup, Training & Design for Interface Documentation
  • Jira Software Setup & Training for GCR Intake Development (migration to cloud ASP environment)
  • TLS & SSO implementation
  • Pentesting Assessments & Data Security Continuity
  • 3rd Party Vendor Communication
  • Disaster Recovery Planning
  • Internal/External Software Auditing
  • Security Scorecard Vendor Audits
  • Qualys Finding/Incident Reporting
  • SANS GSEC & ITIL Training
  • Tableau Executive Dashboard UI Design

Chief Operations Officer

Strom Holdings LLC, WA, Feb 2015 – Mar 2018

  • Led full stack engineering team; strategic direction, company brand standards, and product innovation & system innovation.
  • Designed and implemented logistics workflow, network, and security in four locations; Seattle WA, Baltimore MD, Japan, and the United Kingdom.
  • Created and developed nine flagship products from concept to execution increasing revenue from $0 to $2.5 million by year two.
  • Designed, developed and upheld company branding standards.
  • Led multiple teams to develop customer service tools, standard operating policies, and benchmarks.
  • Directed new product development and marketing campaigns based on consumers product usage data.
  • Managed website UI, social media integration, advertising, and customer outreach initiatives with design teams optimizing and improving the end user experience.
  • Managed design and engineering teams working in Azure, Amazon AWS, and QA/Production environments for logistics software and company e-commerce store.
  • Proposed, maintained, and reported on project budget, status, and marketing ROI to stakeholders.
  • Achieved specific KPI’s and key business value metrics.
  • Recruited and sourced specialized talent for ongoing projects in multiple regions.
  • Managed remote employees and cultivated unique modern workspace arrangments.
  • Coordinated ongoing FDA regulations and compliance.
  • Created HR tools for performance evaluations, employee onboarding materials, benefits, and business conduct.
  • Engaged in hands on experience with the manufacturing process of textiles and medical products to push innovation boundaries.

Director of Marketing

Northwest Vox LLC, WA, Feb 2015 – Jan 2017

  • Managed Confluence & Jira sprints for NWVox technical teams.
  • Directed graphics team to redesign product sales tools for re-branding and market positioning.
  • Implemented customer embedded service architecture and procedures leading to a 60% reduction in customer service phone contacts.
  • Enabled creation of technical articles in Freshdesk to streamline end user controls and feedback.
  • Managed website redesign, social media integration, and client outreach.
  • Directed marketing campaigns spiking customer growth by 35%.
  • Mitigated excessive IT overhead resulting in an increase in ROI.
  • Hired upper-level management.

Managed IT & Design | Project Manager

Core Premise LLC, WA, Feb 2011 – Oct 2016

  • Directed engineering, sales, and security compliance teams.
  • Managed contract IT technicians; networks, network hardware, servers, and software security.
  • Led multiple teams to implement and deliver M365 (including Office 365) enhancing client collaboration capabilities and cloud distributed services for continuity.
  • Implemented Sophos and ESET HIPS security.
  • Led branding team from concept to trademark.
  • Execution of project plans including key deliverables and ongoing maintenance.

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Skills

Strategic Planning & Execution
Product Marketing & Branding
Budget Management & Forecasting
Product Research & Development
Business Continuity & Governance
Performance Management & Delegation
Agile Software Management
Incident Response Management
UI Layout Art Direction

Education

Eastern Washington University
Spokane Community College

Travel Documentation

Nexus / APEC
Chinese Visa – 10 Years

Résumé

“You manage things. You lead people.”  – Grace Hopper

Pete Knowlton

Pete Knowlton

IT Security | UI Design

Experienced at managing teams of people across organizational boundaries to facilitate large-scale projects with continuity. When I direct teams, the communication between business segments, managers and contributors create a flow of ongoing innovation without hindering quality, consistency or delivery.

Performance Highlights

  • IT Security; User Access policy creation, incident response & systems auditing.
  • Cementing trust relationships with vendors, influencing them to remediate vulnerabilities in their internal and external security posture to protect data.
  • Developed startup company to $1.5M revenue in its first year and $2.5M revenue in its second year.
  • Redesigned a system to save 50% in overall company shipping costs.
  • Designed 25+ products with supporting marketing campaigns, going from concept to successful launches in multiple regions.
  • Managed flagship product launches on a global scale.
  • Launched 10+ websites including websites in foreign languages and traveled to those regions for research to maximize market penetration.
  • Managed employees across multiple countries.
  • Deployed multimillion dollar network and datacenter infrastructure upgrades in the education sector.
  • Directed training seminars in front of 120+ employees.

IT SEcurity Compliance & Technical Specialist for Disney Risk Management

TEKsystems: Contracting, FL, May 2018 – Present

  • Vendor Contract Amendment Writing & Review
  • User Access Policy Creation, Implementation & Auditing
  • Data Retention Policy Creation
  • GDPR Compliance Auditing
  • IT Security Vulnerability Remediation
  • Confluence Setup, Training & Design for Interface Documentation
  • Jira Software Setup & Training for GCR Intake Development
  • TLS & SSO implementation
  • Pentesting Assessments & Data Security Continuity
  • 3rd Party Vendor Communication
  • Disaster Recovery Planning
  • Internal/External Software Auditing
  • Security Project Management
  • IT Security Scorecard Vendor Audits
  • Qualys Finding/Incident Reporting
  • SANS GSEC & ITIL Training
  • Tableau Executive Dashboard UI Design

Chief Operations Officer

Strom Holdings LLC, WA, Feb 2015 – Mar 2018

  • Created and developed 9 flagship products from concept to execution increasing revenue to $2.5M by year 2.
  • Reimagined products from acquisitions to fit company thematic under tight deadlines.
  • Developed international warehouse operations and improved product distribution.
  • Designed, developed, and upheld company branding standards.
  • Collaborated across multiple teams and developed customer service tools, standard operating policies and benchmarks.
  • Directed new products development and marketing campaigns.
  • Managed website UI, social media integration, advertising, and customer outreach initiatives with design teams.
  • Created HR tools including performance evaluations, employee onboarding materials, benefits, and business conduct.
  • Worked within Adobe CC suite of tools and Adobe Acrobat to prototype, create, and review project concepts and marketing materials.
  • Proposed, maintained, and reported on project budget, status, and marketing ROI to stakeholders.

Director of Marketing

Northwest Vox LLC, WA, Feb 2015 – Jan 2017

  • Directed redesign of product sales tools to support re-branding and market positioning.
  • Developed customer service tools and operating procedures that lead to a 60% reduction in customer service phone contacts to the company.
  • Directed website redesign, social media integration, and outreach.
  • Directed and delivered marketing campaigns spiking customer growth by 35%.

Web Design & Branding Consultant

Core Premise LLC, WA, Feb 2011 – Oct 2016

  • Complete logo design and branding services from concept to trademark.
  • Providing client guidance through design process and of marketing materials and sales tools.
  • Creation and execution of project plans including key deliverables and ongoing maintenance.
  • Deploying and maintaining Joomla, WordPress, 3Dcart, and WooCommerce infrastructure.

Skills

Strategic Planning & Execution
Product Marketing & Branding
Budget Management & Forecasting
Product Research & Development
Business Continuity & Governance
Performance Management & Delegation
Agile Software Management
Incident Response Management
UI Layout Art Direction

Education

Eastern Washington University
Spokane Community College

Travel Docs

Nexus / APEC
Chinese Visa – 10 Years